Sales - Shipping - Payment Policy

Payment Methods

The online shop naturalgreen.gr allows payment in the following ways:

  • Pay on delivery
  • Paypal
  • Credit or Debit Card

Shipping

The online store naturalgreen.gr sends its products through the shipping company ELTA Courier at shipping cost:

  • Within Greece 5 € (For orders over 79 € shipping is free)
  • Abroad 14 € (For orders over 149 € shipping is free)

Delivery time is:

  • from 2 to 7 days for orders within Greece
  • from 7 to 15 days for orders outside Greece

Returns and Product Change Policy:

Returns or product changes are subject to the following terms and conditions:

  1. The cost of shipping is borne by the customer and the buyer.
  2. The products are returned in excellent product and packaging condition.
  3. The sealed packaging of products which come in a sealed package from their manufacturer must not be opened.

Right of Withdrawal

We follow European and Greek legislation. Only as a Consumer do you have the right to withdraw (cancel) within fourteen (14) days of receipt of the Product. This is not the case for personal hygiene products. After this 14-day "reflection period" the order is irrevocable. If it involves a refund, it should only be done with our consent.

Our company complies with European and Greek legislation (Consumer Protection Act 2251/1994, Directive 2000/31 / EC, Directive 97/7 / EC, Presidential Decree 131/2003, Directives of the Consumer General) govern consumer rights, e-commerce, online contracts, and online transactions. According to them, the customer has the right to withdraw (resign, withdraw from order) within fourteen (14) days of purchase, without questions.

Payments

Credit or debit card payment: The online store naturalgreen.gr accepts all VISA, MAESTRO and MASTERCARD credit cards. "Tsambika Georgiadis" recognizes the importance of personal data security as well as electronic transactions and has taken all necessary measures with the most modern and advanced methods to ensure maximum security. All transactions carried out using a credit or debit card are processed through Alpha Bank. For Alpha Bank, transaction security is a top priority.

Under no circumstances will your personal information be transmitted to another organization or affiliate of the "Tsambika Georgiades" business without your prior consent, unless required by law. In cases required by law or by court order, "Tsambika Georgiades" will collect, use and disclose your personal information, collected online without your prior consent.

In order to process credit card orders, your personal information needs to be collected. Any supporting documents and documents that may be required to certify and identify the customer are kept strictly confidential and only controlled by Alpha Bank. The submission of personal data by the user means that he / she agrees to use this data from Alpha Bank for the reasons stated above. Under no circumstances will personal data be transmitted or disclosed without the prior consent of the user and the conditions shall be met to ensure that personal data is not undergoing any unlawful processing.

Please contact Alpha Bank for any questions or suggestions or statements regarding these matters. At any time the user reserves the right to be informed or even objected to further processing of his / her personal data in accordance with the applicable law on the protection of personal data.

All prices on naturalgreen.gr include VAT 24%

Products' purchasing

Naturalgreen.gr makes every effort to provide high quality services. However, errors in pricing and secondary product features cannot be ruled out and it cannot be assured that there will be no website downtime or "human" errors when updating / quoting a product. For the safety and efficiency of your purchases, we recommend that you find that a product is offered at an unusually low or high price compared to its market value before contacting us at tel.+30 6945783034 or by e-mail at info@naturalgreen.gr

When you place your order, you will receive an automated e-mail indicating the details of your order. After processing the order from the e-shopping department at naturalgreen.gr, you will receive the second and confirmation email with the products that will be shipped to you.

If there is a pending order in your order then a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or placing an order on our site.

There is no way to disable these updates, the sending of which is a prerequisite for the proper development of your order. These e-mails urge you to be able to reach you and to keep them for the duration of our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general terms and conditions governing our transactions, to inform us without delay.

Order Cancellation - order modification

Any order may be canceled and refunded in full, provided that the order has not already been delivered to the courier company. To cancel your order call 6945783034 and one of our partners will take care of your cancellation.

Any order may be modified by telephone, provided that the order has not already been delivered to the courier company.

The most effective and immediate way of cancellation or modification is by telephone communication and secondarily by e-mail, or both together for greater certainty.

If your order has already been invoiced and shipped, the order will NOT be canceled.

DELAY DELIVERY - CAUSATION OF CAUSE

In the event that for some reason your order is not delivered within the above mentioned business days, please contact our company immediately in order to investigate the reason for the delay in cooperation with the courier company.

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